Job Summary

A provider of customer relationship management needs applicants for an opening for a Telecommute Call Center Operations Team Manager.

Core Responsibilities of this position include:

• Regular supervision and mentorship over subordinate staff
• Managing financial implications of attrition and attendance by maintaining program-specific goals
• Providing agent support via handling escalated calls, as needed

Qualifications Include:

• High School Diploma or GED
• Completion of Team Manager Onboarding
• Considerable experience managing 15 or more employees
• Successful completion of two management level interviews
• Time management skills and computer proficiency
• Objectivity, professionalism, flexibility and maturity