Telecommute Call Center Program Manager in Dallas

Job Summary

A home based contact center company has a current position open for a Telecommute Call Center Program Manager in Dallas.

Candidates will be responsible for the following:

• Completing reporting and analyze call data to identify trends
• Providing ongoing management of the program, monitoring quality of work
• Completing research and training necessary to thoroughly understand the client's business

Qualifications Include:

• Ability to travel up to 20%
• A minimum of 5 years Call Center Management experience
• Ability to identify needs, prioritize, multi-task, adapt to changing priorities
• Ability to study and understand program requirements
• Superior math and analytical aptitude
• Strong process management abilities