Job Summary
A professional services firm has a current position open for a Telecommute Call Center Supervisor.
Core Responsibilities of this position include:
- Overseeing and supervising a team of call center Benefit Counselors
- Responding in a timely manner to phone and e-mail inquiries from consultants and clients
- Assisting leadership to develop and implement customer service strategies
Qualifications for this position include:
- At least 2 years' relevant supervisory or management work experience in a customer focus aligned call center
- Ability to drive call center performance
- Proven communication skills
- Collaborative leadership skillset