Job Summary

A technology services provider is in need of a Telecommute Call Center Workforce Analyst.

Must be able to:

• Generate and automate daily, weekly, monthly, and quarterly workforce productivity and adherence reports
• Create short-term and intermediate-term workload forecast and schedule for client services resources
• Monitor and adjust resource work schedules to ensure adequate resource coverage

Qualifications Include:

• Possesses the ability to quickly learn software applications
• Intermediate to Advanced proficiency with Microsoft Excel, Word and PowerPoint
• Previous knowledge and experience working in N.I.C.E. and Avaya
• Ability to effectively present information and respond to questions from management, peers and employees