Job Summary
A data and software services provider is filling a position for a Telecommute Call Center Workforce Planning Analyst.
Core Responsibilities of this position include:
- Building long-term and short-term capacity models
- Ensuring accurate reporting of headcount and full-time employees across the network
- Partnering with finance to quantify cost of labor and drivers to monthly variances
Applicants must meet the following qualifications:
- Ability to build long-term and short-term capacity models
- Ability to recommend on how to effectively staff the contact center
- Ability to build long-term and short-term capacity models
- Ability to forecast staffing factors and outputs
