Job Summary

A data and software services provider is filling a position for a Telecommute Call Center Workforce Planning Analyst.

Core Responsibilities of this position include:

• Building long-term and short-term capacity models
• Ensuring accurate reporting of headcount and full-time employees across the network
• Partnering with finance to quantify cost of labor and drivers to monthly variances

Applicants must meet the following qualifications:

• Ability to build long-term and short-term capacity models
• Ability to recommend on how to effectively staff the contact center
• Ability to build long-term and short-term capacity models
• Ability to forecast staffing factors and outputs