Job Summary
A health care system is seeking a Telecommute Call Center Workforce Scheduling Analyst.
Candidates will be responsible for the following:
- Creating and maintaining staff schedules
- Providing daily metric reporting, data input, dashboard updates and analytics
- Conducting real-time monitoring of queues/workgroups and skills
Skills and Requirements Include:
- Minimum 4 years of call center experience and Workforce Management experience
- Experience and understanding of call center dynamics
- Experience with Workforce Management processes
- Advanced knowledge of Microsoft Access and Excel
- Excellent analytical, organizational and interpersonal skills