Job Summary

A customer experience solution company has an open position for a Telecommute Cisco ACME Communications Engineer.

Must be able to:

• Provide design, deployment, and delivery support of our Cisco UC and UCCE services and solutions
• Design and deploy full-life cycle Cisco contact center project integrations including call center workflows
• Perform analysis and diagnosis of complex voice and data network issues

Qualifications Include:

• 6+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters
• 1 to 2+ years hands on, multi-site contact center systems integration experience
• SIP, H.323 and MGCP voice protocol configuration experience is a must
• Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
• Prior support experience of the ICM environment including ACD, PG, IVR PG, IPCC and CTIOS
• All other requirements necessary for this position