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Telecommute Cisco Call Center Quality Assurance Analyst in Springfield

Job is Expired
Location: Virginia
Compensation: Salary
Staff Reviewed: Tue, Aug 11, 2020
Job Category: Government, Information Technology, Quality Assurance
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A provider of information technology and business solutions is filling a position for a Telecommute Cisco Call Center Quality Assurance Analyst in Springfield.

Must be able to:

  • Provide daily oversight of quality services provided by support staff
  • Analyze operational performance against company and customer expectations
  • Identify areas of competency and areas of needed improvement

Qualifications for this position include:

  • 2-3 days remote
  • Knowledge of quality assurance and improvement concepts, procedures, and processes
  • Ability to analyze results, research trends and determine cause of performance trends
  • Ability to analyze data in excel
  • Experience with macros, formulas, professional chart/graph making
  • Experience with reporting tools like Crystal Reports, SQL reporting and the like

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