Job is Expired
Location: Florida, Georgia, Illinois, Massachusetts
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 02, 2018
Job Summary
An outsourcing company is in need of a Telecommute Cisco Unified Communications Architect.
Candidates will be responsible for the following:
- Driving customer experience outcomes
- Providing design, architecture, implementation and delivery support
- Performing analysis and diagnosis of complex voice and data network issues
Must meet the following requirements for consideration:
- Required travel to client sites
- SIP, H.323 and MGCP voice protocol configuration experience is a must
- 10+ years designing, architecting, implementing, installing and configuring complex Cisco UC solutions
- 3+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions
- Prior support experience of the ICM environment
- Prior project lead experience or team leadership skills required