Job Summary
A customer experience, engagement and growth solutions company is searching for a person to fill their position for a Telecommute Cisco Unified Communications Architect.
Candidates will be responsible for the following:
- Performing analysis and diagnosis of complex voice and data network issues
- Providing technical thought leadership while interacting closely with the client
- Providing consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager
Qualifications Include:
- Client site travel requirements
- 10 years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP
- 3 years hands on, multi-site contact center systems integration experience with ACD and IVR solutions
- SIP, H.323 and MGCP voice protocol configuration experience
- Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Prior support experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
