Job Summary

An outsourcing company is filling a position for a Telecommute Cisco Unified Communications Architect in Boston.

Core Responsibilities Include:

• Performing analysis and diagnosis of complex voice and data network issues
• Providing technical thought leadership while interacting closely with the client
• Providing consistent and frequent project status updates and project issues to assigned Project Manager

Qualifications Include:

• Ability to travel to client sites
• 10 years designing, architecting, implementing, installing and configuring complex Cisco UC solutions
• 3 years hands on, multi-site contact center systems integration experience with ACD and IVR solutions
• SIP, H.323 and MGCP voice protocol configuration experience is a must
• Strong experience configuring and troubleshooting Voice Gateways/Gatekeeper