Job Summary

A tax preparation company is seeking a Telecommute Client Care Representative 1 in Sarasota.

Core Responsibilities Include:

• Researching and transmitting accurate information with a goal of resolving the Client’s reason for contact
• Verbally de-escalating and handling difficult Client situations
• Utilizing multiple systems to access Client information, researching issues, and solving the Client’s issue

Skills and Requirements Include:

• High School Diploma or GED required
• Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications
• 1 to 2 years of relevant Contact Center experience
• Must demonstrate excellent voice quality, inflection and present a professional, and courteous demeanor
• Proficiency with learning new technology and system applications
• Home office must meet technical requirements listed by company