Job Summary

A financial institution needs applicants for an opening for a Telecommute Client Experience Manager.

Must be able to:

• Ensures that client issues are dealt with efficiently and informs management of issues requiring escalation
• Maintains clear communication and a shared plan of client service with assigned Relationship Manager (RM)
• Builds and maintains respectful and collaborative relationships with new and existing clients as assigned

Qualifications Include:

• Ability to travel 25%
• 4+ years of Business to Business account management or customer success management
• Proven results in metrics-driven client advocacy and satisfaction environment
• Working knowledge of Salesforce, Jira, and SharePoint applications
• Applies company policies and procedures to resolve routine issues