Job Summary
A Marketing Company is filling a position for a Telecommute Client Marketing Success Associate.
Core Responsibilities of this position include:
- Serving as a trusted advisor for our clients
- Creating and coordinating account documentation including reports, RFPs, and other recommendations
- Being accountable for post-sale account management
Skills and Requirements Include:
- Minimum two years of account management and/or customer success/service experience preferred
- Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc
- Outstanding written and verbal communication skills
- Organized, detail-oriented, and able to manage 30+ clients at once
- Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
