Job Summary

A luxury footwear and accessories brand is in need of a Telecommute Client Service Liaison in Beverly Hills.

Candidates will be responsible for the following:

• Managing inbound/outbound client communication (emails, phone calls, chat)
• Supporting company/eCommerce in achieving all sales targets, operations goals, policies and procedures
• Seeking to increase new client acquisition by leveraging various marketing tools such as social media platforms, digital outreach, referrals and networking

Required Skills:

• Proficiency in Zendesk, Shopify and Liveperson
• Knowledge of warehouse management systems
• Ability to exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues
• Ability to stay connected with clients and make targeted recommends based on shopping history and preferences
• Ability to ensure client service is always of the highest standards.