Job Summary

A provider of cloud-based software technical service solutions needs applicants for an opening for a Telecommute Client Services Technician.

Core Responsibilities of this position include:

• Listening to customer needs and offering education of products and services
• Responding in real time to customer Inbound questions and problems
• Making outbound calls to touch base with new customers

Qualifications Include:

• 1 year of related experience in a customer service and/or technical support environment
• Understanding of wired and wireless home networks using multiple network technologies
• Working knowledge of computers, smart phones, tablets and other peripheral devices
• Ability to pass a technical test and complete the interview process.
• Ability to pass an extensive background check