Job Summary

A time reporting software developer is seeking a Telecommute Client Success Manager in Los Angeles.

Candidates will be responsible for the following:

• Assisting with onboarding and training activities for new accounts and key stakeholders
• Answering and managing all email/chat/phone inquiries through our help desk
• Serving as the client’s first point of contact for day-to-day support while enlisting cross-functional team participation where needed (sales, marketing, product teams)

Qualifications Include:

• At least 3 years of experience in an Account Management, Client Success or Client Services role
• At least 2 years of experience in a client services role at a B2B technology company
• Proven experience working in a help desk environment and experience tracking and meeting SLAs and client satisfaction metrics
• Experience interfacing with senior/executive-level corporate clients to access their needs and propose solutions
• Experience with client support software tools (ex: Zendesk, Intercom, Base CRM, etc.)
• Bachelor’s degree or equivalent practical experience