Job Summary
A health insurance company needs applicants for an opening for a Telecommute Consumer Experience Associate Director.
Core Responsibilities Include:
- Ensuring optimized interaction between a company and members
- Driving measurable and meaningful experience improvements
Qualifications for this position include:
- 6 or more years of success leading large scale consumer facing process improvements
- 2 or more years of management experience
- Lean/Six Sigma training and certification or other continuous improvement methodologies
- Demonstrated success leading programs and initiatives
- Demonstrated success establishing structured reporting for both operations and project metrics
- Strategic thinking and planning capabilities; organized and detail-oriented
