Job Summary
A staffing agency is seeking a Telecommute Contact Center Architect.
Core Responsibilities Include:
- Defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
- Documenting business processes and wireframing system designs using process flow diagram tools
- Delivering a comprehensive solution that will enable achievement of the desired business outcomes
Applicants must meet the following qualifications:
- Ability to travel
- Bachelor's degree in Computer Science or related field
- At least Interim Secret Clearance Required
- Proven experience in overseeing the direction, development, and implementation of Contact Centers
- Strong performance record of center requirements analysis, design and integration with external systems
- Experience working with field service software
