Telecommute Contact Center Architect

Job ID: Available for Members

Location: Delaware

Compensation: To Be Discussed

Posted: Thursday, February 08, 2018

Job Category: Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

A staffing agency is seeking a Telecommute Contact Center Architect.

Core Responsibilities Include:

  • Defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
  • Documenting business processes and wireframing system designs using process flow diagram tools
  • Delivering a comprehensive solution that will enable achievement of the desired business outcomes

Applicants must meet the following qualifications:

  • Ability to travel
  • Bachelor's degree in Computer Science or related field
  • At least Interim Secret Clearance Required
  • Proven experience in overseeing the direction, development, and implementation of Contact Centers
  • Strong performance record of center requirements analysis, design and integration with external systems
  • Experience working with field service software