Telecommute Contact Center Leader

Job Summary

A health services company is searching for a person to fill their position for a Telecommute Contact Center Leader.

Candidates will be responsible for the following:

• Identifying and recommending improvement opportunities related to processes
• Coaching and developing teams for continued improvement
• Managing performance to identify agents that require additional training or development

Applicants must meet the following qualifications:

• High School Diploma required; Bachelor’s Degree preferred
• Minimum two (2) years of Call Center experience
• At least one (1) year in leadership capacity
• Previous healthcare industry experience preferred
• Thorough understanding of call center operations, principles, and metrics
• revious healthcare industry experience preferred