Job Summary
A health services company is searching for a person to fill their position for a Telecommute Contact Center Leader.
Candidates will be responsible for the following:
- Identifying and recommending improvement opportunities related to processes
- Coaching and developing teams for continued improvement
- Managing performance to identify agents that require additional training or development
Applicants must meet the following qualifications:
- High School Diploma required; Bachelor’s Degree preferred
- Minimum two (2) years of Call Center experience
- At least one (1) year in leadership capacity
- Previous healthcare industry experience preferred
- Thorough understanding of call center operations, principles, and metrics
- revious healthcare industry experience preferred
