Telecommute Contact Center Vendor Supervisor in Allen

Job ID: Available for Members

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Thu, May 21, 2020

This job expires in 18 days

Job Category: Customer Service, Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Employer Type: Employer

Career Level: Manager

Job Summary

A consumer and business credit reporting and marketing service provider has an open position for a Telecommute Contact Center Vendor Supervisor in Allen.

Candidates will be responsible for the following:

  • Coordinating day-to-day operations and administer company policies
  • Managing the performance of outsourced partners
  • Building relationships with vendors, to drive the partnership

Position Requirements Include:

  • AA /AS degree or equivalent experience
  • 2-4 years of leadership experience
  • Demonstrated ability to manage remote teams
  • Strong working knowledge of omnichannel contact center operations
  • Strong knowledge of Vendor / BPO call center relationships
  • Strong understanding of contact center KPIs and key levers for performance measurement