Job Summary
A consumer and business credit reporting and marketing service provider has an open position for a Telecommute Contact Center Vendor Supervisor in Allen.
Candidates will be responsible for the following:
- Coordinating day-to-day operations and administer company policies
- Managing the performance of outsourced partners
- Building relationships with vendors, to drive the partnership
Position Requirements Include:
- AA /AS degree or equivalent experience
- 2-4 years of leadership experience
- Demonstrated ability to manage remote teams
- Strong working knowledge of omnichannel contact center operations
- Strong knowledge of Vendor / BPO call center relationships
- Strong understanding of contact center KPIs and key levers for performance measurement
