Job Summary

A human resources consulting firm is filling a position for a Telecommute Contact Centre Team Lead.

Individual must be able to fulfill the following responsibilities:

• Answering daily questions and providing ongoing developmental training to team members
• Promoting and encouraging a positive team atmosphere
• Focusing on continuous improvement of the team

Qualifications Include:

• Associate’s degree or equivalent work experience
• 2-3 years of supervisory experience in a call center or contact center environment
• Proven ability to maintain an acceptable level of performance in all measured areas
• Ability to motivate and coach staff in a team environment
• Ability to maintain confidentiality
• Exceptional customer focus and professionalism