Telecommute Contact Centre Team Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 29, 2021

This job expires in: 14 days

Job Category: Project Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A human resources consulting firm is filling a position for a Telecommute Contact Centre Team Lead.

Individual must be able to fulfill the following responsibilities:

  • Answering daily questions and providing ongoing developmental training to team members
  • Promoting and encouraging a positive team atmosphere
  • Focusing on continuous improvement of the team

Qualifications Include:

  • Associate’s degree or equivalent work experience
  • 2-3 years of supervisory experience in a call center or contact center environment
  • Proven ability to maintain an acceptable level of performance in all measured areas
  • Ability to motivate and coach staff in a team environment
  • Ability to maintain confidentiality
  • Exceptional customer focus and professionalism

COMPLETE JOB DESCRIPTION

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