Job Summary
A digital storefront is in need of a Telecommute Creative Support Agent.
Individual must be able to fulfill the following responsibilities:
- Responding to customer tickets via chat, email and social media
- Troubleshooting product issues, reproducing them for dev team and keeping track of their status
- Owning help docs, writing new articles and keeping docs helpful and up-to-date
Skills and Requirements Include:
- Really good writing skills
- Tech skills
- Support experience
- Full-time availability in a North American timezone
