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Telecommute CSS Cloud Migrations Queue Manager
Job Summary
An enterprise software company is searching for a person to fill their position for a Telecommute CSS Cloud Migrations Queue Manager.
Individual must be able to fulfill the following responsibilities:
- Monitor queues and assign tickets to appropriate resources for troubleshooting and ticket resolution
- Adjust numerous real-time metrics such as Service Levels, Timeouts and response time against a matrix of defined thresholds
- Establish a professional and collaborative working relationship Support engineers and Cloud Migration Managers
Position Requirements Include:
- 3+ years of proven ability in a product support/contact center/command center environment
- 2+ years previous experience in a queue manager or command center role
- 2+ experience in working with Enterprise customers in SaaS environments
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COMPLETE JOB DESCRIPTION
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