Telecommute Customer Advocate

Job Summary

A reporting software company needs applicants for an opening for a Telecommute Customer Advocate.

Core Responsibilities Include:

• Identifying priority issues for escalation and communicate relevant information to appropriate parties
• Serving as a resident product expert
• Handling incoming requests from customers and prospects

Required Skills:

• Ability to use Excel and being comfortable with its arithmetic, date & time, and statistical functions
• Excellent verbal and written communication skills
• Ability to reproduce and troubleshoot software and data issues
• 1-3 years of customer facing experience