Telecommute Customer Advocate

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 26, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A human capital management software company is searching for a person to fill their position for a Telecommute Customer Advocate.

Core Responsibilities Include:

  • Support customer interactions performing basic functions within the Perform application
  • Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues
  • Support customers as an advocate by educating and counseling them on procedures

Qualifications Include:

  • Bachelor’s degree preferred or 4 years equitable business experience required
  • 1-2 years of multi-channel customer service experience
  • 1-2 years supporting customers via phone
  • 1-2 years of prior customer facing HCM or Paycor experience is a plus
  • Proven excellence in customer service and relationship building skills required
  • Effective organizational skills proven in a fast-paced, service-oriented position

COMPLETE JOB DESCRIPTION

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