Job Summary

A human capital management software company is searching for a person to fill their position for a Telecommute Customer Advocate.

Core Responsibilities Include:

• Support customer interactions performing basic functions within the Perform application
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues
• Support customers as an advocate by educating and counseling them on procedures

Qualifications Include:

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years of multi-channel customer service experience
• 1-2 years supporting customers via phone
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position