Telecommute Customer and Member Support Representative in Minneapolis

Job ID: Available for Members

Location: Minnesota

Compensation: To Be Discussed

Posted: Monday, August 20, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A healthcare company is seeking a Telecommute Customer and Member Support Representative in Minneapolis.

Core Responsibilities of this position include:

  • Respond to calls, emails, and live chats from members
  • Provide support to physician staff, to ensure they are able to deliver stellar patient care
  • Identify and escalate priority issues that need immediate attention

Position Requirements Include:

  • 3 years of experience in a customer service related role
  • Experience handling inbound support inquiries via phone, email, and chat
  • Internet and tech savvy: you know the web and smartphones (apps)
  • Experience working with web based systems
  • Ability to type 50 WPM