Job Summary
A one-stop shop for cloud business applications has a current position open for a Telecommute Customer Billing Representative.
Individual must be able to fulfill the following responsibilities:
- Answer customer phone calls and email cases
- Document each customer interaction in our ticketing database
- Understands and explain billing processes and procedures
Position Requirements Include:
- 2 years’ experience in Customer Service, Billing or Call Center environment
- Bachelor’s degree; Combination of education and equivalent work experience may be considered
- Excellent data entry, proofreading, organizational, phone and communications skills
- Ability to meet and/or exceed call center metrics (AHT, ASA, etc)
- Must work well in team atmosphere and have excellent oral and written communication skills
- Strong computer skills
