Job Summary
A human connections company has an open position for a Telecommute Customer Experience Concierge.
Candidates will be responsible for the following:
- Providing world class customer experience and enablement
- Regularly attending training sessions to grow knowledge of products and to develop customer service skills
- Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
Position Requirements Include:
- 2+ years SaaS and enterprise software experience
- 2 years' experience as a customer experience specialist, or a similar customer support role
- Extensive experience in gathering and interpreting customer experience information
- Proficiency in MS Office, as well as CRM software
- Strong computer skills and an aptitude to quickly learn new software
- Ability to evaluate complex processes and apply critical-thinking skills & develop new systems
