Job Summary
An insurance application is filling a position for a Telecommute Customer Experience Lead in Los Angeles.
Candidates will be responsible for the following:
- Driving ideation, development, and iteration
- Creating scalable systems that efficiently deliver world-class customer service
- Generating customer insights for firm wide consumption
Qualifications for this position include:
- Experience as product manager in a competitive product line
- History of data-driven, experiment-oriented projects
- Clear communicator with lots of stamina, high energy, and truly empathetic
- Experience working with engineers and product designers
- Quantitative abilities; able to explain analysis to laypeople
- Ability to take something from concept to implementation
