Telecommute Customer Experience Representative

Job ID: Available for Members

Location: Arizona, Florida, New Jersey, North Carolina, Ohio, Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Aug 21, 2019

This job expires in 5 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A telecommunications company is in need of a Telecommute Customer Experience Representative.

Individual must be able to fulfill the following responsibilities:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Accept payments by a variety of methods
  • Explain charges and credits on the customer’s bill, and resolve complex billing scenarios

Required Skills:

  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information
  • Take back-to-back phone calls from customers nationwide
  • Meet or exceed minimum performance standards