Job Summary

A telecommunications company is in need of a Telecommute Customer Experience Representative.

Individual must be able to fulfill the following responsibilities:

• Supports Tier 1 technical support and customer service phone support for external customers
• Accept payments by a variety of methods
• Explain charges and credits on the customer’s bill, and resolve complex billing scenarios

Required Skills:

• Ability to regularly sit for long periods of time
• Ability to multi-task; speaking with customer while accurately logging and recording customer information
• Take back-to-back phone calls from customers nationwide
• Meet or exceed minimum performance standards