Job Summary

A lockout solutions company is in need of a Telecommute Customer Experience Representative.

Core Responsibilities of this position include:

• Answering incoming customer calls regarding billing issues, product problems, service questions
• Problem-solving and turning frustrated clients into repeat customers
• Keeping records of customer interactions, transactions, comments and complaints

Required Skills:

• Must know how to manage your time and multitask
• Must have proven experience in providing excellent service to customers
• 1-year experience in a call center environment or equivalent combination of education, training, and experience
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• Experience using Zendesk, Talkdesk, and/or Google Docs
• Must love talking to people and can stay calm when our customers are not