Job Summary
A computer software company needs applicants for an opening for a Telecommute Customer Operations Engineer.
Individual must be able to fulfill the following responsibilities:
- Improving product documentation and authoring knowledge base articles
- Contributing to process development
- Working with customers to resolve a wide range of issues
Applicants must meet the following qualifications:
- Attend company events
- Experience in diagnosing, reproducing, and resolving customer issues
- Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
- Desire to make customers successful through direct interaction