Telecommute Customer Retention Representative in Jackson

Location: Mississippi

Compensation: To Be Discussed

Staff Reviewed: Sun, Jun 06, 2021

This job expires in: 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A home warranty and services company needs applicants for an opening for a Telecommute Customer Retention Representative.

Candidates will be responsible for the following:

  • Responding to escalated customer service issues and cancellation requests
  • Addressing customer requests to cancel service and seeking to resolve customer dissatisfaction
  • Investigating, researching, and adapting solutions to retain customers

Must meet the following requirements for consideration:

  • High school diploma or general education degree (GED)
  • 1-3 years of customer service experience and/or training, or an equivalent combination of education and experience
  • Proven customer service and conflict resolution skills
  • Knowledge of and ability to apply contractual terms and concepts
  • Ability to communicate and reinforce the value and benefits of products and services
  • Ability to analyze customer product and/or service plans to determine potential price concessions

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