Job Summary
A home warranty and services company needs applicants for an opening for a Telecommute Customer Retention Representative.
Candidates will be responsible for the following:
- Responding to escalated customer service issues and cancellation requests
- Addressing customer requests to cancel service and seeking to resolve customer dissatisfaction
- Investigating, researching, and adapting solutions to retain customers
Must meet the following requirements for consideration:
- High school diploma or general education degree (GED)
- 1-3 years of customer service experience and/or training, or an equivalent combination of education and experience
- Proven customer service and conflict resolution skills
- Knowledge of and ability to apply contractual terms and concepts
- Ability to communicate and reinforce the value and benefits of products and services
- Ability to analyze customer product and/or service plans to determine potential price concessions
