Job Summary
A manufacturing company is filling a position for a Telecommute Customer Retention Specialist in Fishers.
Individual must be able to fulfill the following responsibilities:
- Proactively “Manage the Customer Experience” through use of all the internal CSS tools, project management tools, internal reports as well as personal customer interaction and communications
- Provide superior customer service for all external and internal Security customers by positively representing the company and our branded customer experience
- Act in a manner to which support our priorities of retaining customers, driving customer loyalty, and seeking opportunities to up sell services are the ultimate goals
Applicants must meet the following qualifications:
- 1+ year of experience in Customer Service role; building and maintaining positive relationships and using problem solving skills to analyze customer data, plan actions and accomplish goals in a timely fashion
- 1 year of experience with MS-Office Suite; including but not limited to: Excel, Outlook, and Word
- Ability and motivation to learn quickly, multi-task and take initiative to perform work accurately and effectively; preferred
- Ability to serve as the primary contact in resolving customer issues/concerns with focus on a one-call resolution, potentially coordinating with internal key stakeholders, and providing timely updates and/or solutions directly
- Ability to seek opportunities to retain our customers while professionally represent the company and maintaining positive business relationships
- Ability to return all customers inquires in a timely manner, striving for one-call resolution with little to no transfers
