Telecommute Customer Retention Specialist in Fishers

Location: Indiana

Compensation: To Be Discussed

Staff Reviewed: Tue, Jun 08, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A manufacturing company is filling a position for a Telecommute Customer Retention Specialist in Fishers.

Individual must be able to fulfill the following responsibilities:

  • Proactively “Manage the Customer Experience” through use of all the internal CSS tools, project management tools, internal reports as well as personal customer interaction and communications
  • Provide superior customer service for all external and internal Security customers by positively representing the company and our branded customer experience
  • Act in a manner to which support our priorities of retaining customers, driving customer loyalty, and seeking opportunities to up sell services are the ultimate goals

Applicants must meet the following qualifications:

  • 1+ year of experience in Customer Service role; building and maintaining positive relationships and using problem solving skills to analyze customer data, plan actions and accomplish goals in a timely fashion
  • 1 year of experience with MS-Office Suite; including but not limited to: Excel, Outlook, and Word
  • Ability and motivation to learn quickly, multi-task and take initiative to perform work accurately and effectively; preferred
  • Ability to serve as the primary contact in resolving customer issues/concerns with focus on a one-call resolution, potentially coordinating with internal key stakeholders, and providing timely updates and/or solutions directly
  • Ability to seek opportunities to retain our customers while professionally represent the company and maintaining positive business relationships
  • Ability to return all customers inquires in a timely manner, striving for one-call resolution with little to no transfers

COMPLETE JOB DESCRIPTION

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