Job Summary
Who we are
We've assembled a small, agile team, working in remote locations, at the beginning of a fast-moving, disruptive industry.
We are passionate about what we do. We're optimistic about the future, and we are hard at work shaping it.
Ethfinex is an information & exchange platform for ERC20 tokens and Ethereum-based projects. Our mission is to create the home of digital token trading & discussion - the world's most liquid digital asset exchange platform, owned & run by the people using it.
Our vision is to create a free and accessible global digital economy by disrupting the current financial services industry. Come join us, and lay the foundation for a decentralised future.
Who we are looking for
We are looking for world-class Remote Customer Service Agents to join our growing team.
When we say "world-class," we mean it. We don't want to be second best. Our goal is to lead not only the industry, but to deliver a level of support which is recognized outside it too.
Responsibilities
" Answer a variety of customer queries via different channels, including e-mail, live chat and social media.
" Educate our growing customer base in the use of our tools and the technology which backs it up.
" Investigate technical issues which have resulted in delayed deposits, withdrawals, etc.
" Become an expert in every aspect of our products, such as cryptocurrencies, tokens and trading.
" Be a true advocate for our customers.
" Create tutorial videos and knowledge base articles in order to assist customers in resolving issues independently.
" Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency (this is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success).
Your Experience
Essential
" You will be remotely located, so laser focused drive and determination are a must.
" 1+ years in a Customer Service role responding to large volumes of emails and chats.
" Excellent written and verbal skills (in English).
" Proficient in Mac OS or Linux.
" Strong communication skills, your fellow team members will also be remote.
" Experience of ticketing and/or live chat software (OS Tickets, Zen Desk, Happy Fox etc.)
" Genuine interest in and understanding of cryptocurrencies, tokens and block chain technology.
" Able to explain complex concepts in easy to understand language
Desirable
" Experience of working remotely/homeworking.
" Experience in the cryptocurrency/block chain space.
" Additional languages.
" Experience creating tutorial videos and knowledgebase content.
Other Requirements
" A quiet space to enable you to work remotely.
" Ability to travel abroad for training if required.
" A stable internet connection of 8 Mbps minimum.
" A Linux or Mac OS computer capable of running multiple applications simultaneously.
" Ability to work flexible hours, remember you will be at home so it's not all bad.
Keep in mind
Please keep in mind that whomever is successful in securing this role will not be directly employed but will be a contractor. We will pay you a generous salary and you will have the flexibility to work from wherever you want in the world!
We do however not pay your taxes, insurance etc. so you will be responsible for taking care of that.
Please also keep in mind that as you will be working remotely we will ask you to install various software packages on your computer including one which monitors productivity when working.
How to apply
In order to apply please include your most up to date CV/Resume as well as telling us a little bit about yourself, your past employment and your thoughts on the industry.
Please don't send us a template cover letter, we want to get to know you and find out how you would fit into our team. Show us the real you.
The ability to communicate via email is essential for this role so unfortunately, we will be unable to consider any applications which do not include a cover letter.
Please also let us know your availability and your salary expectations in USD.
