Telecommute Customer Service Agent in Cleveland

Job Summary

A multi-channel retailer is in need of a Telecommute Customer Service Agent in Cleveland.

Individual must be able to fulfill the following responsibilities:

• Checking inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Successfully negotiating and appeasing customers
• Addressing customer questions and concerns r

Qualifications Include:

• Ability to complete mandatory paid training for 2 weeks - 100% attendance is required
• 1 - 2 years previous customer service experience
• High School diploma or GED
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills
• Must have a computer/PC/MAC with compatible OS