Job Summary

A retail company is in need of a Telecommute Customer Service Agent in Richmond.

Must be able to:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Required Skills:

• High School diploma or GED
• Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills