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Telecommute Customer Service Lead

Job is Expired
Location: Nationwide
Compensation: Send Rates or Salary
Staff Reviewed: Mon, Nov 26, 2018
Job Category: Customer Service
Employer Type: Employer, 100% Virtual Company
Career Level: Entry Level

Job Summary

A florist software provider is filling a position for a Telecommute Customer Service Lead.

Must be able to:

  • Access customer’s computer for tech assistance
  • Assist customers with tech issues with their Website, Point of Sale, and Proposal software via phone and chat
  • Work closely with team (Customer Service, Product Management, Engineering) to identify and resolve customer issues

Qualifications Include:

  • Exceptional spoken and written communication ability
  • Comfortable learning and working with new technologies
  • Some experience with basic computing – e.g. printer setup, remote support
  • Familiarity with florist industry, spent some time working in a flower shop a plus but not required

COMPLETE JOB DESCRIPTION

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