Job Summary

A business services and development-focused company is filling a position for a Telecommute Customer Service Management Advisory Solution Architect.

Must be able to:

• Support product sales as a customer service management technical and domain expert
• Develop and maintain a showcase of re-usable customer service management solutions
• Configure and deliver product demonstrations to address customer requirements and business issues

Qualifications Include:

• A high degree of passion, energy, drive and willingness to travel
• Pre-sales solution consulting, sales engineering or professional services experience
• Experience configuring customer service applications
• Technical experience integrating CRM with CTI, workforce management and other customer service technologies
• Good understanding of contact center operations and the customer experience domain
• Proven pre-sales skills and experience speaking with both business and technical customers