Job Summary

A manufacturing company is searching for a person to fill their position for a Telecommute Customer Service Quality Team Supervisor.

Core Responsibilities Include:

• Overseeing a dedicated team of Quality Analysts
• Participating in design of call monitoring formats and quality standards
• Monitoring departmental performance on a continuing basis

Required Skills:

• 6+ years of customer service experience
• High School Diploma or equivalent
• Ability to support transactional requests outside of core business hours
• Proficient in SAP – Order Management Activities
• Proficient in Salesforce
• Proficient in Zendesk and Five9