Job is Expired
Location: Arkansas, Florida, Indiana, Kentucky, Michigan, Nevada, New Jersey
Compensation: To Be Discussed
Staff Reviewed: Sat, Feb 20, 2021
Job Summary
A technology and customer support outsourcing company is filling a position for a Telecommute Customer Service Representative in Fishers.
Core Responsibilities Include:
- Providing customer support for instructional calls, question and answer calls, and handling of all other customer issues
- Performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solution
- Processing customer orders/changes/returns according to established department policies ansd procedures
Qualifications for this position include:
- Proven ability to communicate effectively both verbally and in writing
- Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
- Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements
- Ability to talk and type at least 35 words per minute
- Possession of a laptop or desktop computer with the following specifications: i5 with 4 gigs of RAM and a headset with a microphone