Job Summary
A news and media company is in need of a Telecommute Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Gather the critical information necessary to understand the need of our clients
- Use web-based systems to generate accurate and timely estimates for the sales department
- Convert sold estimates to active Work Orders for use in job fulfillment
Must meet the following requirements for consideration:
- At least two years’ experience working in customer service
- Experience in the media industry preferred
- Collect and distribute all elements of a mail job to the correct fulfillment departments
- Excel Proficiency; knowledge of advanced functions, ability to sort and analyze data
- Experience working with a team of remote workers helpful
- Proven experience producing accurate results under deadline pressure
