Telecommute Customer Service Representative in Austin

Job Summary

A therapeutics company is seeking a Telecommute Customer Service Representative in Austin.

Individual must be able to fulfill the following responsibilities:

• Receive incoming calls from members, pharmacies, and doctor’s offices
• Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member
• Maintain a suitable home office

Required Skills:

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for a work visa or residency sponsorship
• Strong PC skills with the ability to navigate multiple software systems simultaneously
• Strong communication skills with a focus on professional demeanor and empathy