Telecommute Customer Service Representative in Charlotte

Job ID: Available for Members

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 13, 2019

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Seasonal

Employer Type: Employer

Career Level: Experienced

Job Summary

A pharmacy benefit management company is filling a position for a Telecommute Customer Service Representative in Charlotte.

Core Responsibilities of this position include:

  • Receiving incoming calls about requests for information on medication and benefits
  • Resolving member inquiries in a timely manner or escalating to appropriate team member
  • Navigating modern technologies

Applicants must meet the following qualifications:

  • High School Diploma or GED
  • 1 year of customer service experience
  • Strong PC skills with ability to navigate multiple software systems simultaneously
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask
  • Detail oriented