Job Summary
A pharmacy benefit management company is filling a position for a Telecommute Customer Service Representative in Charlotte.
Core Responsibilities of this position include:
- Receiving incoming calls about requests for information on medication and benefits
- Resolving member inquiries in a timely manner or escalating to appropriate team member
- Navigating modern technologies
Applicants must meet the following qualifications:
- High School Diploma or GED
- 1 year of customer service experience
- Strong PC skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Detail oriented