Telecommute Customer Service Representative in Grand Rapids

Job ID: Available for Members

Location: Michigan

Compensation: To Be Discussed

Posted: Thursday, April 12, 2018

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A transportation company has a current position open for a Telecommute Customer Service Representative in Grand Rapids.

Core Responsibilities of this position include:

  • Handling incoming calls, efficiently resolving a variety of customer service inquiries
  • Maintaining, at a minimum, target levels of productivity and performance
  • Accepting repetitive work tasks while providing excellent service to customers

Position Requirements Include:

  • Ability to complete I-9 work authorization paperwork in person
  • Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens
  • Experience in a performance-based or metric-driven environment
  • Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations
  • Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10
  • Must be at least 18 years old