Job Summary

A business services company is filling a position for a Telecommuting Customer Service Representative in South Bend.

Candidates will be responsible for the following:

• Answering back to back calls and resolving issues
• Resolving the problem quickly and ensuring situation does not escalate
• Speaking clearly with empathy in both positive and negative situations

Qualifications Include:

• Ability to hear someone’s situation and put yourself in their shoes
• Ability to maintain a neutral point of view in stressful situations
• Ability to stay calm in escalated customer situations
• Ability to multi-task while on the phone – resolving the issue while maintaining a short call time