Job Summary
A business services company is filling a position for a Telecommute Customer Service Retention Representative in Wichita.
Core Responsibilities of this position include:
- Answering incoming calls about products and services from existing customers
- Retaining customers by problem solving and de-escalating customer issues
- Reviewing all contacts for accuracy
Must meet the following requirements for consideration:
- Some in-person attendance may be required based on business needs
- Experience in sales or retention
- Ability to perform quick calculations
- Ability to work with multiple screens and programs open
- Ability to interpret contracts and communicate terms and conditions
- Ability to work independently to find the best solution
