Job Summary
A consulting firm has an open position for a Telecommute Customer Service Specialist.
Must be able to:
- Respond to inbound customer inquiries regarding mortgage-related requests and concerns
- Identify customer questions, complaints, concerns, and overall needs
- Provide solutions to customer issues per the guidelines provided while working under supervision
Qualifications for this position include:
- 1-3 years of call center and/or customer service experience
- Polished and professional telephone skills
- Experience following telephone scripts while managing high call volumes
- Excellent influencing and relationship management skills
- Ability to remain calm and de-escalate tense situations
- Ability to work remotely, in a quiet and private setting
