Job Summary
A for-profit health care organization that owns and operates hospitals and surgery centers throughout the US has a current position open for a Telecommute Customer Service Support Representative in Nashville.
Must be able to:
- Provide and contribute to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services
- Speak with customers, patients and stakeholders
- Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system
Applicants must meet the following qualifications:
- Entry level knowledge, which can be generally obtained through completion of a High School Diploma or GED
- One year of customer service experience
- One year of experience using an internet-based software program
- Ability to ensure performance and quality standards are met
- Demonstrated ability to be kind, compassionate, considerate, approachable, friendly and open minded
- Ability to provide superior customer service to internal and external customers and patients
